
Doctors are human beings and, thus are prone to biases, distortions of perspective and blind spots. But doctors have the capacity to learn from their mistakes, overcome built-in biases, and guard against the kinds of thinking errors that in other professions might be an annoyance. (Page 271)
“There’s no shame in intubating the esophagus”, he said. But there is shame in not checking or catching the error. Errors themselves are unavoidable. Mistakes will always happen – all types of mistakes, from the technical to the cognitive. But that doesn’t mean we throw up our hands in helplessness. The key is designing our systems, our procedures, our protocols and our own thinking process to minimize mistakes as much as possible and then to catch mistakes when they are made.(page 272)